As of August 2026
These General Terms and Conditions (GTC) govern the contractual relationship between the CURIAWEB GmbH, Comercialstrasse 34, 7000 Chur, Switzerland (hereinafter «CURIAWEB») and its customers.
1. Scope
1.1 These General Terms and Conditions apply to all services and products provided by CURIAWEB to its customers, in particular web hosting, WordPress and WooCommerce hosting, domain services, email services, website builders, web design, maintenance services, and other related services.
1.2 Additional terms, service descriptions, or agreements may apply to individual products or services. Together with these General Terms and Conditions, these form an integral part of the respective contractual relationship.
1.3 In the event of any discrepancies between these General Terms and Conditions and an individual written agreement made with the customer, the individual agreement shall take precedence.
1.4 General terms and conditions of the customer shall not apply unless CURIAWEB has expressly agreed to them.
2. Conclusion of Contract and Services
2.1 A contract is concluded as soon as the customer places an order and it is accepted by CURIAWEB or CURIAWEB begins with the provision of the ordered service.
2.2 The nature and scope of the services owed are determined by the service description valid at the time of the order, the selected offer, and any individual agreements.
2.3 CURIAWEB provides the agreed services with due care and in accordance with the reasonable current state of the art. However, in the case of internet and hosting services, complete uninterrupted or error-free availability at all times cannot be guaranteed.
2.4 CURIAWEB is authorized to perform maintenance work, security updates, and technically necessary modifications to the infrastructure. Scheduled work that may lead to significant restrictions will be announced in advance whenever possible.
2.5 CURIAWEB may modify technical components, systems, software, or deployed service providers, provided that this does not unreasonably impair the essential scope of the agreed service or that the modification is necessary for technical, security-related, legal, or operational reasons.
2.6 Services of third parties, in particular domain registrars, certification authorities, software manufacturers and external services, may be subject to their own terms and conditions and technical specifications. To the extent that these are necessary for the use of a service, they shall apply additionally.
3. Duties and Responsibilities of the Customer
3.1 The customer is obliged to provide complete and correct information when placing the order and to keep their contact and billing data up to date for the duration of the contract.
3.2 Access data, passwords, and other authentication information must be kept confidential by the customer and protected against access by unauthorized persons. If there is a suspicion of misuse, CURIAWEB must be informed immediately.
3.3 The customer is responsible for the content stored, published, transmitted, or otherwise processed by them or by persons authorized by them.
3.4 The services of CURIAWEB must not be used for unlawful purposes or to violate the rights of third parties. Specifically prohibited are content or activities that violate Swiss law or other applicable law.
In particular, the following are prohibited:
- illegal content or acts;
- Depictions of violence and illegal pornographic content;
- racist, inciting hatred, or inciting violence content;
- Infringements of copyright, trademark, personal rights, or other proprietary rights;
- Phishing, fraud attempts, malware, or other malicious activities;
- unsolicited mass messaging (spam);
- Manipulation or falsification of sender or identity information;
- Attacks, unauthorized access attempts, or other disruptions of systems and networks.
3.5 The customer must not use the resources made available to them in a manner that significantly impairs the stability, security, or availability of the infrastructure for other customers.
3.6 The continuous operation of exceptionally resource-intensive applications or services that do not correspond to the intended purpose of the booked hosting package may be made subject to the prior consent of CURIAWEB.
3.7 The customer is obliged to adequately maintain applications used by them, in particular content management systems, plugins, themes, and other software, and to protect them against known security risks, unless such maintenance is expressly part of a service assumed by CURIAWEB.
4. Suspension of services
4.1 CURIAWEB is authorized to temporarily suspend services in whole or in part if there are concrete indications of illegal use, a significant threat to system security, a severe impairment of other customers, or a material violation of these General Terms and Conditions.
4.2 As far as circumstances permit, CURIAWEB will inform the customer prior to a suspension and give them the opportunity to remedy the cause. In the event of acute security risks, ongoing attacks, official orders, or comparable urgent cases, suspension may take place without prior notice.
4.3 As a general rule, a suspension does not release the customer from their existing payment obligations if the cause of the suspension falls within their sphere of responsibility.
5. Backup and Recovery
5.1 Insofar as data backups by CURIAWEB are included in the booked offer, these are carried out in accordance with the applicable service description.
5.2 Data backups serve as additional security for hosting operations. Despite careful execution, it cannot be guaranteed that every backup is complete, error-free, or available for every desired recovery point in time at all times.
5.3 The customer remains responsible for backing up particularly important data and should additionally keep independent backup copies separate from the hosting account, unless an individual agreement expressly provides for a more extensive responsibility on the part of CURIAWEB.
5.4 Data recoveries are carried out within the scope of the options provided for the respective service. A specific recovery success cannot be guaranteed, particularly in the case of damaged, compromised, or already faulty data prior to the backup.
6. Domains
6.1 For domain registrations, CURIAWEB acts as an intermediary between the customer and the respective competent registration authority or registrar.
6.2 Domain registration cannot be guaranteed. A domain is only considered registered once the competent registry or registrar has successfully completed the registration.
6.3 The customer is responsible for ensuring that the domain they requested does not infringe upon the rights of third parties and meets the respective registration conditions.
6.4 For domains, the terms and conditions and policies of the respective competent registry or registrar may also apply.
6.5 The customer is obliged to keep the contact details required for domain registration correct and up to date.
6.6 Further details may be governed in a separate domain registration agreement.
7. Data Privacy and Data Security
7.1 CURIAWEB processes personal data in accordance with applicable data protection legislation and the current privacy policy.
7.2 To provide individual services, CURIAWEB may engage external service providers and data processors. In the process, personal data may be processed domestically and abroad. Details regarding this are described in the privacy policy.
7.3 CURIAWEB takes appropriate technical and organizational measures to protect the data it processes. However, complete protection against all risks, particularly during data transmission over public networks or from third-party attacks, cannot be guaranteed.
Further information can be found in the Privacy Policy of CURIAWEB.
8. Prices and Terms of Payment
8.1 The prices shown at the time of contract conclusion or the individually agreed conditions shall apply.
8.2 Unless otherwise stated or agreed, the prices displayed to consumers include the legally mandated value-added tax.
8.3 Invoices must be paid within the payment period stated on the invoice.
8.4 Objections to an invoice must be communicated to CURIAWEB as soon as possible after receipt. Statutory rights of the customer remain unaffected.
8.5 In the event of payment default, CURIAWEB is entitled to send reminders to the customer and charge reasonable reminder fees. Following an unsuccessful reminder, affected services may be suspended after appropriate notice.
8.6 CURIAWEB may require advance payment in the event of justified doubts regarding solvency or repeated payment default.
8.7 If recurring prices change for a future contract period, the customer will be notified thereof before the start of the affected contract period. To the extent that the customer has a right of termination due to the price change, they will be informed accordingly.
9. Term of Contract and Termination
9.1 The contract duration depends on the billing or contract period selected at the time of order or individually agreed upon.
9.2 For recurring services, the contract is extended after the expiry of the agreed contract period by the respective agreed subsequent period, unless it is terminated in due time and form. The notice period applicable to the respective product results from the order, the service description or an individual agreement.
9.3 A cancellation can be declared via the CURIAWEB customer center or in text form to CURIAWEB. The cancellation must enable a clear association with the respective customer and the service to be cancelled.
9.4 Fees already paid for a current contract period are generally not refunded proportionally in the event of regular termination, unless explicitly agreed otherwise or mandatory statutory claims exist.
9.5 The right of both parties to extraordinary termination for good cause remains reserved.
9.6 CURIAWEB may, in particular, terminate a contract extraordinarily if the client, despite a corresponding request, is in material breach of these General Terms and Conditions, uses services for unlawful purposes, or fails to meet their payment obligations despite a reminder.
10. Contract termination and data deletion
10.1 Upon termination of a hosting or comparable service, CURIAWEB is entitled to delete the customer data associated with the respective contract after a reasonable technical transition period, provided there are no statutory retention obligations or other agreements to the contrary.
10.2 The customer is responsible for backing up all data before the end of the contract that they will still need after the termination of the service.
10.3 Following the deletion, there is no entitlement to have data restored from backup systems.
11. Liability
11.1 CURIAWEB is liable in accordance with mandatory statutory provisions. To the extent permitted by law, liability for slight negligence is excluded.
11.2 To the extent permitted by law, CURIAWEB shall not be liable for indirect damages, consequential damages, or loss of profits.
11.3 CURIAWEB shall in particular not be liable for disruptions or damages that are beyond its sphere of influence, such as failures of public communication networks, disruptions at third-party providers, cyberattacks despite appropriate protective measures, misconfigurations, or customer software.
11.4 To the extent permitted by law, CURIAWEB shall only be liable for data loss to the extent that such loss could not have been avoided through proper data backup appropriate to the significance of the data.
11.5 Disclaimers and limitations of liability in these General Terms and Conditions shall not apply to the extent that liability cannot be excluded or limited pursuant to mandatory statutory provisions.
12. Force Majeure
12.1 CURIAWEB is not liable for any delays or performance failures caused by events beyond its reasonable control.
12.2 These may include, in particular, natural events, war, official measures, large-scale power or network outages, labor disputes, epidemics, major disruptions of telecommunication networks, or comparable events.
13. Rights to software and content
13.1 All rights to software, documentation, designs, and other proprietary materials provided by CURIAWEB or its licensors shall remain with CURIAWEB or the respective rights holders.
13.2 Unless otherwise agreed, the customer receives only the rights necessary for the contractual use.
13.3 The rights to the content provided by the customer remain with the customer or the respective rights holder.
14. Amendments to these Terms and Conditions
14.1 CURIAWEB may amend these terms and conditions if this is necessary due to statutory changes, technical developments, changes to the services offered, or for comparable objective reasons.
14.2 Material changes affecting existing contractual relationships will be communicated to the affected customers in a suitable manner and with reasonable advance notice.
14.3 To the extent that an amendment alters the contractual position of the customer significantly to their detriment, any statutory or contractual rights of termination shall remain unaffected.
15. Transfer of the contract
15.1 The customer may only transfer rights and obligations from the contractual relationship to third parties with the prior consent of CURIAWEB, unless mandatory statutory provisions provide otherwise.
15.2 CURIAWEB is entitled to transfer rights and obligations from the contractual relationship to a legal successor in the course of a business transfer, restructuring, or transfer of a business division, provided that the legitimate interests of the customer are protected.
16. Severability Clause
16.1 If individual provisions of these General Terms and Conditions are or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
16.2 Invalid or unenforceable provisions shall be replaced by the applicable statutory regulations.
17. Applicable Law and Jurisdiction
17.1 Swiss law applies to the contractual relationship.
17.2 To the extent permitted by law, the place of jurisdiction is Chur, Canton of Graubünden.
17.3 Mandatory statutory jurisdictions, in particular those in favor of consumers, remain reserved.