{"id":22644,"date":"2026-08-28T15:08:09","date_gmt":"2026-08-28T13:08:09","guid":{"rendered":"https:\/\/www.curiaweb.ch\/?post_type=docs&#038;p=22644"},"modified":"2026-08-28T15:08:10","modified_gmt":"2026-08-28T13:08:10","password":"","slug":"spamexperts-dashboard-login","status":"publish","type":"docs","link":"https:\/\/www.curiaweb.ch\/en\/hilfe\/e-mail-spamexperts\/spamexperts-dashboard-login\/","title":{"rendered":"Login to the SpamExperts Dashboard via the CURIAWEB Customer Center"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The administration of SpamExperts is done via the <strong>SpamExperts Control Panel<\/strong>. As a CURIAWEB customer, you can access your login via your SpamExperts service in the CURIAWEB customer center.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this guide, we will show you how to open the SpamExperts dashboard and what you should check if access does not work.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Briefly explained:<\/strong> The CURIAWEB Customer Center serves as the starting point for accessing your SpamExperts service. You will then manage the actual filtering, quarantine, and log functions within the SpamExperts Control Panel.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">1. Log in to the CURIAWEB customer center<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open the CURIAWEB customer center and log in with your personal credentials.<\/p>\n\n\n\n<figure class=\"wp-block-embed\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/my.curiaweb.ch\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">After successful login, you open the area with your booked services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Select SpamExperts service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Select the SpamExperts service or the domain whose email filtering you want to manage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is especially important if there are multiple domains or SpamExperts services in your customer account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, always check that you have the correct service open before making any changes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Open SpamExperts management<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open the administration function or equivalent in the corresponding service <strong>Manage services<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From there you can access the SpamExperts Control Panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the configured access, the handover takes place directly from the customer center, so you don't have to search for a SpamExperts login page separately every time.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Practical Tip:<\/strong> To access your CURIAWEB SpamExperts service, use the path via the customer center. This reduces the risk of using an incorrect or outdated login page.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">4. Check the correct domain<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After opening the SpamExperts Control Panel, you should first check which domain or user you are logged in for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is particularly important before you make changes to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Filter settings<\/li>\n\n\n\n<li>Sender Allow Lists<\/li>\n\n\n\n<li>Sender Block Lists<\/li>\n\n\n\n<li>Quarantine settings<\/li>\n\n\n\n<li>Protection Reports<\/li>\n\n\n\n<li>Outgoing settings<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">undertake.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Use SpamExperts Dashboard<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After successful login, the available SpamExperts features are at your disposal, depending on the configured service and your permissions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can include, in particular, areas for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incoming Filtering<\/li>\n\n\n\n<li>Outgoing Filtering<\/li>\n\n\n\n<li>Log Search<\/li>\n\n\n\n<li>Spam Quarantine<\/li>\n\n\n\n<li>Sender Allow List<\/li>\n\n\n\n<li>Sender Block List<\/li>\n\n\n\n<li>Filter Settings<\/li>\n\n\n\n<li>Protection Reports<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">belong.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can find a detailed orientation at <a href=\"\/en\/help\/email-spamexperts\/spamexperts-dashboard-erklaert\/\">SpamExperts Dashboard Explained: Overview of All Key Features<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What can I manage in the SpamExperts Control Panel?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Which functions are displayed depends, among other things, on which SpamExperts services have been set up for your access or your domain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Incoming Filtering<\/strong> you manage and analyze incoming email traffic. This includes, for example, quarantine, log searches, and allow and block lists.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Outgoing Filtering<\/strong> on the other hand, it is about outgoing email traffic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We explain the fundamental differences under <a href=\"\/en\/help\/email-spamexperts\/was-ist-spamexperts\/\">What is SpamExperts and how does the spam filter work?<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Open spam quarantine<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are looking for a missing message or want to check which messages were withheld by SpamExperts, open the spam quarantine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do not change the filter settings immediately just because an expected message has not arrived in your inbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check quarantine and log search first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We explain the use of quarantine under <a href=\"\/en\/help\/email-spamexperts\/spam-quarantine\/\">Using Spam Quarantine in SpamExperts<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Open Log Search<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Log Search<\/strong> is one of the most important diagnostic tools in the SpamExperts Control Panel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, if you want to know what happened to a specific message, you can search for it there using information such as sender, recipient, and time period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will cover the exact procedure under <a href=\"\/en\/help\/email-spamexperts\/log-search-e-mail-verlauf\/\">SpamExperts Log Search: Trace E-Mail History<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> If a specific email is missing, you should ideally know the sender's address, the recipient's address, and the approximate time it was sent. This makes it much easier to search for the message in question.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">SpamExperts does not open<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the SpamExperts Control Panel cannot be opened from the customer center, first reload the page and try accessing it again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>whether you are still logged into the CURIAWEB customer center<\/li>\n\n\n\n<li>whether you have opened the correct SpamExperts service<\/li>\n\n\n\n<li>whether your browser is blocking new windows or redirects<\/li>\n\n\n\n<li>whether the problem also occurs in a private browser window<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the access still does not work, note down the exact error message.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">After clicking, the login screen appears again.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you see a login page again instead of the expected control panel, do not randomly try different passwords.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Go back to the CURIAWEB customer center and open the SpamExperts service again via the designated management function.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the problem persists, document the displayed page or error message for further analysis.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">SpamExperts does not show the expected domain<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you manage multiple SpamExperts services, check which service you have open in the customer center.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do not make any changes to filter rules unless it is clearly established that you are in the context of the correct domain.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Certain features are missing in the dashboard<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Not every access needs to display the same functions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The visible areas may depend on your configured SpamExperts service and the respective permissions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, if a function mentioned in a manual is not present on your end, you should first check whether it is available for your service or your access level.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rule out browser issues<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the dashboard is displayed unusually or a function does not respond when clicked, you can test by:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>reload the page<\/li>\n\n\n\n<li>use a private browser window<\/li>\n\n\n\n<li>test another current browser<\/li>\n\n\n\n<li>check if browser extensions are blocking content or redirects<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If the error only occurs in one browser, a problem with the SpamExperts service is less likely.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Secure access to the customer center<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Important services and settings can be managed via your customer center. Therefore, protect this access accordingly as well.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In particular, use a strong, unique password and do not share your access credentials with unauthorized persons.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">After logging in: Where do I start?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">What you open next depends on your goal:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>You want to...<\/th><th>Appropriate area<\/th><\/tr><\/thead><tbody><tr><td>search for a missing email<\/td><td>Log Search<\/td><\/tr><tr><td>Check withheld messages<\/td><td>Spam Quarantine<\/td><\/tr><tr><td>specifically allow a sender<\/td><td>Sender Allow List<\/td><\/tr><tr><td>block a specific sender<\/td><td>Sender Block List<\/td><\/tr><tr><td>Configure filter behavior<\/td><td>Filter Settings<\/td><\/tr><tr><td>receive regular spam reports<\/td><td>Protection Reports<\/td><\/tr><tr><td>configure outgoing email sending<\/td><td>Outgoing Filtering<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">When should you contact CURIAWEB support?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you can open your SpamExperts service in the customer center, but access to the control panel permanently fails, please note if possible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>affected domain<\/li>\n\n\n\n<li>which SpamExperts service you have opened<\/li>\n\n\n\n<li>Date and time of the access attempt<\/li>\n\n\n\n<li>exact error message<\/li>\n\n\n\n<li>used browser<\/li>\n\n\n\n<li>whether the error also occurs in a private browser window<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> Never send the support team your customer center password or any other access passwords.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You open the SpamExperts service in CURIAWEB via the customer center. Select the corresponding service there and open the SpamExperts Control Panel via the management function.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After logging in, first check that you are managing the correct domain or service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For daily work, Log Search and Spam Quarantine are among the most important areas in particular. You should only make changes to filter rules, allow lists, or block lists after you have investigated the behavior of a relevant message.<\/p>","protected":false},"excerpt":{"rendered":"<p>Die Verwaltung von SpamExperts erfolgt \u00fcber das SpamExperts Control Panel. Als CURIAWEB-Kunde kannst du den Zugang \u00fcber deinen SpamExperts-Dienst im CURIAWEB-Kundencenter aufrufen. In dieser Anleitung zeigen wir dir, wie du das SpamExperts Dashboard \u00f6ffnest und was du pr\u00fcfen solltest, wenn der Zugriff nicht funktioniert. Kurz erkl\u00e4rt: Das CURIAWEB-Kundencenter dient als Ausgangspunkt f\u00fcr den Zugriff auf [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"doc_category":[81],"doc_tag":[],"class_list":["post-22644","docs","type-docs","status-publish","hentry","doc_category-e-mail-spamexperts"],"year_month":"2026-09","word_count":1058,"total_views":"5","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Silvio Mazenauer","author_nicename":"admin-curia","author_url":"https:\/\/www.curiaweb.ch\/en\/author\/admin-curia\/"},"doc_category_info":[{"term_name":"E-Mail &amp; SpamExperts","term_url":"https:\/\/www.curiaweb.ch\/en\/hilfe-kategorie\/e-mail-spamexperts\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs\/22644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/comments?post=22644"}],"version-history":[{"count":1,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs\/22644\/revisions"}],"predecessor-version":[{"id":22646,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs\/22644\/revisions\/22646"}],"wp:attachment":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/media?parent=22644"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/doc_category?post=22644"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=22644"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}