{"id":22964,"date":"2026-08-30T11:53:40","date_gmt":"2026-08-30T09:53:40","guid":{"rendered":"https:\/\/www.curiaweb.ch\/?post_type=docs&#038;p=22964"},"modified":"2026-08-30T11:56:00","modified_gmt":"2026-08-30T09:56:00","password":"","slug":"recover-account","status":"publish","type":"docs","link":"https:\/\/www.curiaweb.ch\/en\/hilfe\/backups-sicherheit\/account-wiederherstellen\/","title":{"rendered":"Restore complete hosting account from a backup"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Sometimes it is not enough to restore just a single file or specific email data. If larger parts of a hosting account are affected, a full restoration may make sense.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the process, the hosting account is restored to a previous state using an existing backup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Such a restoration should be carefully considered, because not only faulty or lost data is replaced by older data, but changes made after the selected backup can also be affected.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Briefly explained:<\/strong> During a full restoration, the backed-up data of your hosting account is restored from a previous backup. Therefore, we check in advance whether the entire account actually needs to be restored or if a targeted restoration is sufficient.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">When can a full recovery be useful?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A complete account restore is primarily an option when not just individual data is affected, but larger parts of the hosting account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can be the case, for example, if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a website no longer functions correctly after extensive modifications,<\/li>\n\n\n\n<li>several files and databases are affected,<\/li>\n\n\n\n<li>larger amounts of data were accidentally deleted or modified,<\/li>\n\n\n\n<li>several areas of the hosting account need to be restored to an earlier state or<\/li>\n\n\n\n<li>a targeted recovery of individual data is not sufficient.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Whether a complete restoration is actually the best solution always depends on the specific problem.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What does \u00abcomplete hosting account\u00bb mean?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A hosting account consists of more than just your website's files.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the usage, this includes, among other things:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Website files,<\/li>\n\n\n\n<li>Databases,<\/li>\n\n\n\n<li>Email data and<\/li>\n\n\n\n<li>additional backed-up data of the hosting account.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">During a full restoration, therefore, not just a single website file is replaced. A significantly larger portion of the backed-up hosting account is restored to the state of the selected backup.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why shouldn't the entire account be restored hastily?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A full recovery initially sounds like the simplest solution: you take an older backup and reset everything.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, this can affect an unnecessarily large amount of current data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A simple example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Monday\nBackup is created\n        \u2193\nTuesday\nWebsite is modified incorrectly\n        \u2193\nWednesday\nNew emails and form submissions are added\n        \u2193\nThursday\nError is discovered<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">A complete reset to Monday's backup might indeed fix the faulty change to the website. At the same time, however, the restored data would also be from Monday.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, newer data must be taken into account before a complete restore.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> A full restore should not be performed just \u00abon a hunch.\u00bb If only a small part of the data is affected, a targeted recovery is often the better solution.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">What newer data may be affected?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Anything created or modified after the selected backup is not yet included in this older backup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This may concern, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>new or modified website content,<\/li>\n\n\n\n<li>WooCommerce orders,<\/li>\n\n\n\n<li>new customer accounts,<\/li>\n\n\n\n<li>Form entries,<\/li>\n\n\n\n<li>uploaded files,<\/li>\n\n\n\n<li>Changes to databases and<\/li>\n\n\n\n<li>newer email data.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The more actively a website or email account is used, the more important this point is.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Example: A WooCommerce store<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An online shop makes it particularly clear why a complete restore must be carefully tested.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Assuming a backup is created on Monday evening, a change on Tuesday causes an issue with the website, but the issue is not noticed until Thursday.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Several new orders were received between Monday and Thursday.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Monday evening\nBackup\n        \u2193\nTuesday\nError occurs\n        \u2193\nTuesday to Thursday\nNew orders\n        \u2193\nThursday\nError is discovered<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If the entire hosting account is simply reset to Monday evening, the older backup will not yet contain the orders received later.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, before a full restoration, it must be checked which current data has been created since the desired backup.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Choosing the right backup<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Even with a complete restoration, the newest backup is not automatically the right one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The crucial factor is when the hosting account was last in a usable state.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, if a problem has already existed for five days, the backups from the last four days may also contain this error.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, think as carefully as possible:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>When did everything still work?\n\nWhen was the problematic change made?\n\nWhen was the problem first noticed?<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">In JetBackup 5, you can see for yourself which days have backups available for your hosting account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We show you how to find these fuses in the article <a href=\"\/en\/help\/backup-security\/show-backups\/\">Which backups are available? View backups in JetBackup 5<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Does really everything have to be reset?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Not always.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, if the problem affects only a single file, targeted recovery of that file may be sufficient.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the situation, email data can also be selectively restored without having to reset the entire hosting account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is why you should describe what happened as precisely as possible in the support ticket. We can then determine the appropriate scope of recovery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We explain the general procedure in the article <a href=\"\/en\/help\/backup-security\/restore-backup\/\">Restoring a backup in CURIAWEB: How the restoration works<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to request a full recovery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to have your entire hosting account restored from a backup, please open a support ticket in the CURIAWEB customer center.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.my.curiaweb.ch\/submitticket.php?language=english\"><strong>Create support ticket for a recovery<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tell us as precisely as possible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>which hosting account or domain is affected,<\/li>\n\n\n\n<li>what happened,<\/li>\n\n\n\n<li>when the account was last working correctly,<\/li>\n\n\n\n<li>which backup should be used, if you already know that, and<\/li>\n\n\n\n<li>whether important new data has emerged since that time.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">An example of such a request could look like this:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Domain:\nmeine-domain.ch\n\nProblem:\nAfter major changes, the website and database are no longer working correctly.\n\nLast known correct state:\nTuesday evening\n\nDesired backup:\nTuesday\n\nImportant:\nNew emails have been received since Tuesday.<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">The last hint in particular is important. This way we know that newer data has been created since the desired backup, which must be taken into account before the restoration.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What does CURIAWEB check before restoration?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before we restore the complete hosting account, we will check the information from your request and the available backups.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is primarily about the following questions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is a suitable backup available?<\/li>\n\n\n\n<li>Does the timing of the backup match the described problem?<\/li>\n\n\n\n<li>Is a full recovery really necessary?<\/li>\n\n\n\n<li>Can newer data be affected by the restore?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If important information is missing or the effects of a complete recovery are unclear, we will clarify this with you before the restore.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What happens during the recovery?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CURIAWEB starts the restoration of the hosting account from the selected backup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This restores the data contained in the backup and intended for the restore on the hosting system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How long this process takes depends, among other things, on the size of the account and the amount of data to be transferred.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A small hosting account with little data is processed faster than a large account with extensive websites, databases, and e-mail data. It is therefore not possible to reliably state a fixed duration for every restore.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What should you check after the restore?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After a complete recovery, you should check the most important areas of your hosting account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the use, this includes, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit the website and check important pages,<\/li>\n\n\n\n<li>Test forms,<\/li>\n\n\n\n<li>check the administration area in WordPress,<\/li>\n\n\n\n<li>check important shop functions in an online store,<\/li>\n\n\n\n<li>Check email accounts and required messages and<\/li>\n\n\n\n<li>check if the original issue is resolved.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If something is still not right after that, let us know as precisely as possible in the existing support ticket what is still not working.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A restore does not automatically fix the root cause<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A full restore brings your hosting account back to a previous backed-up state. However, this does not automatically clarify why the original problem occurred.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If, for example, a specific change, a faulty plugin, or another cause led to the problem, this cause should also be checked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Otherwise, the same problem may occur again later.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Example:<\/strong> If a WordPress plugin caused an error and the same problematic change is made again after the restore, the same error can occur again.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">What if the problem is already present in the backup?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A backup is always a backup of the state at a specific point in time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the original issue was already present at that time, it may also be included in the backup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, the question \u00abWhen did everything still work?\u00bb is particularly important for a complete recovery.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Error occurs\n        \u2193\nBackup is created\n        \u2193\nRestore this backup\n        \u2193\nError may still persist<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If possible, a backup from a point in time before the problem occurred should therefore be selected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What if the required backup no longer exists?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CURIAWEB keeps daily backups for 30 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue occurred some time ago, it is therefore possible that no backup from the required period is available anymore.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is why you should contact us as early as possible in the event of a major data loss.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> Having an existing backup does not automatically mean that it contains the desired state. The crucial factor is whether a backup exists from a point in time when the required data was still correct.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A complete restoration can be useful if larger parts of a hosting account have been damaged, deleted, or incorrectly modified.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This restores the saved data of the hosting account from a previous backup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since an older backup does not yet contain newer changes and data, a complete restore should be carefully considered. If only individual files or other clearly limited data are affected, a targeted recovery may be the better solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can view the available backups yourself in JetBackup 5. CURIAWEB will perform the restoration of the hosting account for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>In your request, please tell us as precisely as possible what happened, when the account last worked correctly, and what newer data has been created since then.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Manchmal reicht es nicht aus, nur eine einzelne Datei oder bestimmte E-Mail-Daten wiederherzustellen. Wenn gr\u00f6ssere Teile eines Hosting-Accounts betroffen sind, kann eine vollst\u00e4ndige Wiederherstellung sinnvoll sein. Dabei wird der Hosting-Account anhand eines vorhandenen Backups auf einen fr\u00fcheren Zustand zur\u00fcckgesetzt. Eine solche Wiederherstellung sollte gut \u00fcberlegt sein. Denn nicht nur fehlerhafte oder verlorene Daten werden durch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"doc_category":[86],"doc_tag":[],"class_list":["post-22964","docs","type-docs","status-publish","hentry","doc_category-backups-sicherheit"],"year_month":"2026-09","word_count":1582,"total_views":"7","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Silvio Mazenauer","author_nicename":"admin-curia","author_url":"https:\/\/www.curiaweb.ch\/en\/author\/admin-curia\/"},"doc_category_info":[{"term_name":"Backups &amp; Sicherheit","term_url":"https:\/\/www.curiaweb.ch\/en\/hilfe-kategorie\/backups-sicherheit\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs\/22964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/comments?post=22964"}],"version-history":[{"count":2,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs\/22964\/revisions"}],"predecessor-version":[{"id":22967,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs\/22964\/revisions\/22967"}],"wp:attachment":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/media?parent=22964"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/doc_category?post=22964"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=22964"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}