{"id":23032,"date":"2026-08-31T06:13:31","date_gmt":"2026-08-31T04:13:31","guid":{"rendered":"https:\/\/www.curiaweb.ch\/?post_type=docs&#038;p=23032"},"modified":"2026-08-31T06:13:32","modified_gmt":"2026-08-31T04:13:32","password":"","slug":"edit-order-create-manually","status":"publish","type":"docs","link":"https:\/\/www.curiaweb.ch\/en\/hilfe\/cms-online-shops\/bestellung-bearbeiten-manuell-erstellen\/","title":{"rendered":"Process and manually create order"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Not every WooCommerce order is created directly by a customer in the checkout. You can also create orders manually in the WordPress backend, for example when you take an order by phone, email, or through another channel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, certain details of an existing order can be changed subsequently. However, it is important to know that, <strong>what changes WooCommerce still allows and when an order is already processed too far<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can find the orders at:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>WooCommerce\n\u2192 Orders\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">You can find the basics of order management in the article <a href=\"\/en\/help\/cms-online-shops\/woocommerce\/manage-orders\/\">Managing WooCommerce orders: status, payment, and shipping<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> You should not retroactively modify an already paid order like an open shopping cart. WooCommerce generally only allows changes to order items for orders with the status \u201ePending payment\u201c or \u201eOn hold\u201c.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Which details of an order can be edited?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In an open WooCommerce order, you will find various sections that can be edited\u2014depending on the current status of the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order Status<\/li>\n\n\n\n<li>Order date<\/li>\n\n\n\n<li>assigned customer<\/li>\n\n\n\n<li>Billing address<\/li>\n\n\n\n<li>Shipping address<\/li>\n\n\n\n<li>Email address and phone number<\/li>\n\n\n\n<li>Payment method or corresponding details<\/li>\n\n\n\n<li>Products and quantities<\/li>\n\n\n\n<li>Shipping items<\/li>\n\n\n\n<li>Fees<\/li>\n\n\n\n<li>Vouchers<\/li>\n\n\n\n<li>Taxes<\/li>\n\n\n\n<li>Order notes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Not all of these changes are possible in every order status.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Change address data of an order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Invoice and delivery data can be edited directly within the open purchase order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This may be necessary, for example, if a customer reports a typo in their address after placing an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce provides an editing function for this in the billing and shipping information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the order, you can change, among other things:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First and last name<\/li>\n\n\n\n<li>Company name<\/li>\n\n\n\n<li>Street and house number<\/li>\n\n\n\n<li>Postal code<\/li>\n\n\n\n<li>Place<\/li>\n\n\n\n<li>Country or region<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Phone number<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For the delivery address, you can also adopt existing billing data or load customer data from the assigned customer account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> If the goods have already been shipped, a subsequent address change in WooCommerce naturally does not automatically change the address of a package that has already been dispatched with the shipping service provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Assign to another customer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">An order can be assigned to a registered customer account or processed as a guest order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the order details, you can change the customer assignment and select an existing customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can be useful, for example, when an order is created manually for an already registered customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the order is assigned to a customer account, it can subsequently be viewed in their area <strong>My Account \u2192 Orders<\/strong> appear.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can find more about customer accounts and guest orders in the article <a href=\"\/en\/help\/cms-online-shops\/woocommerce\/kundenkonten-gastbestellungen\/\">Setting up customer accounts and guest checkout in WooCommerce<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When can products of an order be edited?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce only allows changes to actual order items for orders that have not yet been finally processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For existing orders, the following generally applies:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Payment pending\nor\nOn hold\n\n\u2192 Order items can be edited\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">For an order with <strong>In progress<\/strong> or at a later status, these positions are generally no longer normally editable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes, among other things:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products<\/li>\n\n\n\n<li>Mengen<\/li>\n\n\n\n<li>Product prices<\/li>\n\n\n\n<li>Shipping<\/li>\n\n\n\n<li>Fees<\/li>\n\n\n\n<li>Vouchers<\/li>\n\n\n\n<li>Taxes<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Why?<\/strong> Once an order has been paid or further processed, the order value, payment, and order content must match. WooCommerce therefore prevents a paid order from being arbitrarily modified afterwards.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Add a product to an open order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Is the order still in status <strong>Payment pending<\/strong> or <strong>On hold<\/strong>, you can add additional products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open the order for this and go to the order items section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">About <strong>Add article<\/strong> or rather, using the corresponding function, you can search for existing WooCommerce products and add them to the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For products with active inventory management, WooCommerce also displays information about the available stock.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even products or variants that are, for example, out of stock or on backorder can be selectable in a deliberately manually agreed order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Practical example:<\/strong> A customer orders three items by phone. You can add these products directly from your existing WooCommerce inventory into a new manual order instead of entering prices and product names completely by hand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Change the quantity of a product<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For an editable order, you can also adjust the quantity of an existing order item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Previous:\n2 \u00d7 Coffee cup\n\nNew:\n3 \u00d7 Coffee cup\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">After such a change, you should recalculate the order totals or save the order correctly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then check whether the product price, taxes, and total amount match the expected values.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Edit prices and taxes of an order item<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce also allows changes to price and tax values of individual items in editable orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is a more advanced feature and should only be used if you know exactly why the amount should be changed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you change products, shipping, or other items, WooCommerce can recalculate taxes based on your store settings and the customer address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> A recalculation can overwrite manually entered tax values. Therefore, always check the result before forwarding the order to the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Add or change shipping for an order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For an order that can still be edited, you can also add a shipping item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This allows, for example, defining the description, shipping method, costs, and taxes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is particularly important for manually created orders because they do not automatically go through the same checkout process as a regular customer order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We cover the basic setup of shipping zones and shipping methods in the article <a href=\"\/en\/help\/cms-online-shops\/woocommerce\/shipping-zones-shipping-methods-shipping-costs-2\/\">Set up shipping zones, shipping methods, and shipping costs<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Add a fee<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce allows you to add an additional fee to an editable order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An example could be an individually agreed additional service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the configuration, you can use a fixed or percentage fee.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You should only apply fees if they actually fit your business model and the specific order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Apply coupon to an order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can apply an existing WooCommerce coupon code to an unpaid order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can be useful, for example, if a customer is entitled to an existing voucher during a telephone order or forgot to enter a valid code at checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce uses the rules of the existing coupon.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So you have to know and apply the corresponding coupon code.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We explain how vouchers are generally created and restricted in the article <a href=\"\/en\/help\/cms-online-shops\/woocommerce\/vouchers-discount-codes\/\">Creating coupons and discount codes in WooCommerce<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Recalculate order totals<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have changed products, coupons, shipping, or other items, you can have WooCommerce recalculate the corresponding totals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In particular, the stored tax rules and the customer address are taken into account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is helpful when you are putting together a manual order from multiple components.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Always check the result anyway.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An automatically calculated value is only correct if the underlying shop, tax, product, and address data are also set up correctly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What happens to the inventory?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When products are added to an order or quantities are changed, you should keep an eye on the inventory level.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce displays the current stock level for stock-managed products and accounts for inventory changes according to the subsequent order process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For manually compiled orders, you should therefore check whether the correct quantity is present and how the selected order status affects the inventory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We explain inventory management in detail in the article <a href=\"\/en\/help\/cms-online-shops\/woocommerce\/inventory-sku-management\/\">Manage inventory, SKU, and delivery status in WooCommerce<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Add additional products to an already paid order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here is an important WooCommerce rule:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A WooCommerce order basically only accepts one payment.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an order has already been paid for and the customer subsequently wants to order additional paid products, you should therefore not simply add them to the existing order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this case, WooCommerce recommends a <strong>New order<\/strong> to create for the additional products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Afterwards, you can send the customer a payment link for this new order.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Example:<\/strong> A customer has already paid for an order of CHF 80 and calls afterwards because they want an additional product for CHF 25. Instead of modifying the paid order to CHF 105, you create a new order of CHF 25 for the additional item.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Create an order manually<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce allows you to create a complete order directly in the WordPress backend.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is useful, for example, in the case of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>telephone orders<\/li>\n\n\n\n<li>Orders by email<\/li>\n\n\n\n<li>individually agreed orders<\/li>\n\n\n\n<li>internal test orders<\/li>\n\n\n\n<li>other orders that do not go through normal checkout<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To do this, open:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>WooCommerce\n\u2192 Orders\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">and choose <strong>Add order<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce then opens a new order page that basically contains the same sections as an existing order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Select customer or guest<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">During a manual order, you first decide whether the order should be assigned to an existing customer account or processed as a guest order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the customer already has an account and the order should be visible there later, you can select the corresponding customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the customer does not have an account or if the order should be able to be paid without registration, you can create a guest order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important regarding the payment link:<\/strong> An order associated with a registered customer account must normally be paid by that logged-in customer. In the case of a guest order, payment can be made without a customer account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Enter billing and shipping data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Then enter the required customer data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the order, this includes, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Companies<\/li>\n\n\n\n<li>Billing address<\/li>\n\n\n\n<li>Shipping address<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Phone number<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you already have a customer account, you can use the stored billing or delivery details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check the address anyway, especially if the order was taken by phone or email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Add products to manual order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the order items section, you can search for existing products or variants using the add product function.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select the desired product and the required quantity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With a variable product, you need to make sure to select the variant you actually want.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Classic T-Shirt\nColor: Black\nSize: M\nQuantity: 2\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Also check the stock level if WooCommerce manages it for the product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Add shipping, vouchers and fees<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If necessary, you can then add further items to the manual order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These can be, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping costs<\/li>\n\n\n\n<li>Vouchers<\/li>\n\n\n\n<li>Fees<\/li>\n\n\n\n<li>Taxes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Which positions you need depends on the specific order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, an order for pickup might not require standard shipping costs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Check grand total<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before saving the order or sending it to the customer for payment, check the entire calculation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check in particular:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>correct products and variants<\/li>\n\n\n\n<li>correct quantities<\/li>\n\n\n\n<li>Product prices<\/li>\n\n\n\n<li>Vouchers or discounts<\/li>\n\n\n\n<li>Shipping costs<\/li>\n\n\n\n<li>Taxes<\/li>\n\n\n\n<li>Total amount<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">A manually created order should be just as traceable in the end as an order placed by the customer themselves via checkout.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What order status should a new manual order receive?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the customer still has to pay for the order, the status is <strong>Payment pending<\/strong> the appropriate starting point.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This makes it clearly recognizable that no payment has been made yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do not proactively set a manually created order to <strong>In progress<\/strong>, if the payment has not even been received yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We explain the exact meaning of the status in the article <a href=\"\/en\/help\/cms-online-shops\/woocommerce\/order-status-explained\/\">WooCommerce Order Status Simply Explained<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Save manual order<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the customer, products, prices, and other details are correct, you save the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The order thereby receives an order number and subsequently appears in the normal WooCommerce order overview.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If it still needs to be paid, you can send the customer a payment link afterwards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Send payment link to the customer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce can send an email with order details and a link to the payment page for an open order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To do this, open the corresponding order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the field of <strong>Ordering campaigns<\/strong> kannst du die Bestelldetails beziehungsweise Rechnung an den Kunden senden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Der Kunde erh\u00e4lt eine E-Mail mit einem Link, \u00fcber den er die Bestellung bezahlen kann.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Example:<\/strong> Du nimmst eine telefonische Bestellung auf, erstellst sie im WooCommerce-Backend mit dem Status \u201eZahlung ausstehend\u201c und sendest dem Kunden anschliessend den Zahlungslink. Der Kunde \u00f6ffnet diesen Link und bezahlt die bereits vorbereitete Bestellung.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Wie funktioniert der Zahlungslink bei einem Kundenkonto?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ist die Bestellung einem registrierten Kundenkonto zugeordnet, muss der entsprechende Kunde beim Bezahlen normalerweise in dieses Konto eingeloggt sein.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Das sch\u00fctzt die Bestelldaten davor, von anderen Personen aufgerufen zu werden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn du den Zahlungslink als Administrator testest und dabei die Meldung erh\u00e4ltst, dass die Bestellung nicht bezahlt werden k\u00f6nne, muss deshalb nicht zwingend ein technischer Fehler vorliegen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Du bist als Administrator nicht der Kunde, dem die Bestellung zugeordnet ist.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zum Testen musst du dich als entsprechender Kunde anmelden oder f\u00fcr einen geeigneten Test eine Gastbestellung verwenden.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wie funktioniert der Zahlungslink bei einer Gastbestellung?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Eine Gastbestellung ist keinem registrierten Kundenkonto zugeordnet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Der Kunde kann deshalb grunds\u00e4tzlich ohne Anmeldung zur Zahlungsseite gelangen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce kann zur Sicherheit eine Verifizierung verlangen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn eine solche Pr\u00fcfung erscheint, muss der Kunde die E-Mail-Adresse angeben, die in den Rechnungsdaten der Bestellung hinterlegt ist.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Danach kann er mit der Zahlung fortfahren.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Zahlungsmethode nicht mit bezahlter Bestellung verwechseln<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Auch bei einer manuell erstellten Bestellung gilt:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Zahlungsmethode ausgew\u00e4hlt\n\u2260\nZahlung eingegangen\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn du beispielsweise eine Zahlungsmethode in den Bestelldaten eintr\u00e4gst, macht das die Bestellung nicht automatisch bezahlt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die tats\u00e4chliche Zahlung muss \u00fcber den vorgesehenen Zahlungsweg erfolgen beziehungsweise bei einer manuellen Zahlungsart von dir gepr\u00fcft werden.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eine manuelle Bestellung als bezahlt behandeln<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn die Zahlung ausserhalb des automatischen WooCommerce-Zahlungsprozesses erfolgt ist, musst du den tats\u00e4chlichen Vorgang korrekt in deinem Arbeitsablauf ber\u00fccksichtigen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ein Beispiel kann eine bereits eingegangene Bankzahlung sein.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c4ndere den Status erst dann entsprechend, wenn die Zahlung tats\u00e4chlich gepr\u00fcft wurde.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> Eine manuelle Status\u00e4nderung zieht kein Geld beim Kunden ein. Der Bestellstatus dokumentiert den Zustand der Bestellung \u2013 er ersetzt nicht den tats\u00e4chlichen Zahlungsvorgang.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bestellnotizen bei manuellen Bestellungen nutzen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Gerade bei telefonisch oder individuell aufgenommenen Bestellungen k\u00f6nnen interne Bestellnotizen hilfreich sein.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Telefonische Bestellung vom 31.08.\nLiefertermin mit Kunde besprochen.\n<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Eine solche private Notiz ist nur f\u00fcr Administratoren beziehungsweise Shop-Mitarbeiter sichtbar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn du dem Kunden dagegen eine Mitteilung senden m\u00f6chtest, kannst du eine Kundennotiz verwenden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce sendet eine solche \u00f6ffentliche Kundennotiz per E-Mail und zeigt sie auch in den Bestelldetails des Kundenkontos an.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> Achte darauf, ob du eine private Notiz oder eine Nachricht an den Kunden erstellst. Interne Bemerkungen geh\u00f6ren nicht in eine Kundennotiz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eine Kundennotiz l\u00e4sst sich nicht per L\u00f6schen zur\u00fcckholen<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn eine Kundennotiz bereits versendet wurde, hilft es nicht, sie anschliessend aus der Bestellung zu l\u00f6schen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Das L\u00f6schen entfernt lediglich die Notiz aus dem Bestelldatensatz. Die bereits versendete E-Mail kann dadurch nicht zur\u00fcckgerufen werden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lies eine Kundennotiz deshalb vor dem Absenden nochmals durch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wann ist eine neue Bestellung besser als eine \u00c4nderung?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Eine neue Bestellung ist insbesondere dann die sauberere L\u00f6sung, wenn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>die urspr\u00fcngliche Bestellung bereits bezahlt wurde,<\/li>\n\n\n\n<li>zus\u00e4tzliche kostenpflichtige Produkte hinzukommen sollen,<\/li>\n\n\n\n<li>eine separate neue Zahlung erforderlich ist,<\/li>\n\n\n\n<li>die \u00c4nderung eigentlich einen neuen Gesch\u00e4ftsvorgang darstellt.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">So bleiben urspr\u00fcngliche Zahlung, Bestellwert und Bestellinhalt nachvollziehbar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bestellung nach \u00c4nderungen kontrollieren<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nach jeder relevanten \u00c4nderung solltest du die Bestellung nochmals vollst\u00e4ndig pr\u00fcfen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pay special attention to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer or guest<\/li>\n\n\n\n<li>Billing address<\/li>\n\n\n\n<li>Shipping address<\/li>\n\n\n\n<li>Produkte und Varianten<\/li>\n\n\n\n<li>Mengen<\/li>\n\n\n\n<li>Prices<\/li>\n\n\n\n<li>Taxes<\/li>\n\n\n\n<li>Shipping<\/li>\n\n\n\n<li>Gutscheine und Geb\u00fchren<\/li>\n\n\n\n<li>Total amount<\/li>\n\n\n\n<li>Order Status<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn die Bestellung noch bezahlt werden muss, solltest du ausserdem kontrollieren, ob die beim Kunden hinterlegte E-Mail-Adresse stimmt. Sonst erreicht ihn der Zahlungslink m\u00f6glicherweise nicht.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c4nderungen nachvollziehbar halten<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bei manuellen \u00c4nderungen ist es sinnvoll, wichtige Absprachen in den privaten Bestellnotizen festzuhalten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dadurch kannst du sp\u00e4ter nachvollziehen, warum beispielsweise eine Adresse, ein Produkt oder ein Betrag ge\u00e4ndert wurde.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Das ist besonders hilfreich, wenn mehrere Personen Bestellungen bearbeiten.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What's next?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bei einer Bestellung kann es auch vorkommen, dass sie nicht mehr ausgef\u00fchrt werden soll oder ein bereits bezahlter Betrag ganz oder teilweise zur\u00fcckgegeben werden muss.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the next article, we therefore explain <a href=\"\/en\/help\/cms-online-shops\/woocommerce\/cancel-order-refund\/\">Cancel order and issue refund<\/a>. Dabei unterscheiden wir besonders zwischen Stornierung, manueller R\u00fcckerstattung und einer tats\u00e4chlichen automatischen R\u00fcckzahlung \u00fcber einen Zahlungsanbieter.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WooCommerce erm\u00f6glicht es dir, Bestelldaten im Backend zu bearbeiten und komplette Bestellungen manuell anzulegen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Produkte, Mengen, Gutscheine, Geb\u00fchren, Versand und \u00e4hnliche Bestellpositionen lassen sich bei bestehenden Bestellungen grunds\u00e4tzlich nur bearbeiten, solange die Bestellung den Status <strong>Payment pending<\/strong> or <strong>On hold<\/strong> besitzt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ist eine Bestellung bereits bezahlt und der Kunde m\u00f6chte zus\u00e4tzliche kostenpflichtige Produkte kaufen, solltest du daf\u00fcr eine neue Bestellung erstellen. WooCommerce akzeptiert grunds\u00e4tzlich nur eine Zahlung pro Bestellung.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Manuell erstellte Bestellungen eignen sich beispielsweise f\u00fcr telefonische oder per E-Mail angenommene Auftr\u00e4ge. Wenn der Kunde noch bezahlen muss, kannst du die Bestellung auf <strong>Payment pending<\/strong> setzen und ihm \u00fcber WooCommerce einen Zahlungslink senden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kontrolliere nach manuellen \u00c4nderungen immer Produkte, Mengen, Adressen, Versand, Steuern, Gesamtsumme und Bestellstatus. Wichtige Absprachen kannst du zus\u00e4tzlich \u00fcber private Bestellnotizen dokumentieren.<\/p>","protected":false},"excerpt":{"rendered":"<p>Nicht jede WooCommerce-Bestellung entsteht direkt durch einen Kunden im Checkout. Du kannst Bestellungen auch manuell im WordPress-Backend erstellen, beispielsweise wenn du eine Bestellung telefonisch, per E-Mail oder auf einem anderen Weg entgegennimmst. Ausserdem lassen sich bestimmte Angaben einer bestehenden Bestellung nachtr\u00e4glich \u00e4ndern. Dabei ist jedoch wichtig zu wissen, welche \u00c4nderungen WooCommerce noch erlaubt und wann [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"doc_category":[83,89],"doc_tag":[],"class_list":["post-23032","docs","type-docs","status-publish","hentry","doc_category-cms-online-shops","doc_category-woocommerce"],"year_month":"2026-09","word_count":2623,"total_views":"11","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Silvio Mazenauer","author_nicename":"admin-curia","author_url":"https:\/\/www.curiaweb.ch\/en\/author\/admin-curia\/"},"doc_category_info":[{"term_name":"CMS &amp; Online-Shops","term_url":"https:\/\/www.curiaweb.ch\/en\/hilfe-kategorie\/cms-online-shops\/"},{"term_name":"WooCommerce","term_url":"https:\/\/www.curiaweb.ch\/en\/hilfe-kategorie\/cms-online-shops\/woocommerce\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs\/23032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/comments?post=23032"}],"version-history":[{"count":1,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs\/23032\/revisions"}],"predecessor-version":[{"id":23034,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/docs\/23032\/revisions\/23034"}],"wp:attachment":[{"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/media?parent=23032"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/doc_category?post=23032"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.curiaweb.ch\/en\/wp-json\/wp\/v2\/doc_tag?post=23032"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}