Setting up Email on Android Smartphones and Tablets

Setting up Email on Android Smartphones and Tablets

If you want to use your CURIAWEB email address on an Android smartphone or Android tablet, you can usually set up the account directly in the pre-installed mail app or any other email app. Depending on the manufacturer, the app may be named Email, Mail, Samsung Email, Gmail, or similar.

This guide shows you how to manually set up an email account on Android devices, for example from Samsung, Sony, Xiaomi, Huawei, Google Pixel, Oppo, or other manufacturers. Because Android looks different depending on the manufacturer and version, individual menu items may vary slightly. However, the required server settings always remain the same.

IMAP or POP3: Which setting is right?

When setting up an email account on Android, you are often asked whether you want to use IMAP or POP3. For smartphones and tablets, IMAP is the better choice in most cases.

With IMAP, your emails remain stored on the server and are synchronized across multiple devices. This means that if you read, move, or delete a message on your smartphone, this change will also be reflected in Webmail, on your computer, or on other devices. This is ideal if you use your email address on multiple devices.

POP3, on the other hand, usually downloads emails locally to a single device. As a result, messages may be missing from other devices or may not synchronize properly. POP3 is only useful for specific use cases and is generally not recommended for modern mobile usage.

Information required before setup

Before you begin the setup, make sure you have the following information at hand:

• Email address: Your full email address, for example info@yourdomain.ch
• Password: The password of the email account
• Incoming mail server: usually mail.yourdomain.ch
• Outgoing mail server: usually mail.yourdomain.ch
• Username: the full email address

Recommended Server Settings for Android

For manual setup, you generally use the following settings. Replace yourdomain.ch with your own domain.

If your app alternatively offers SMTP port 587 with STARTTLS, this option can also work. However, for a simple manual setup, SMTP with SSL/TLS via port 465 is often the straightforward choice.

Step-by-Step: Setting up an Email Account on Android

The exact appearance may differ slightly depending on the Android version, manufacturer, and email app. The following steps apply analogously to most Android devices.

Entering the Incoming Mail Server

In the incoming mail server section, enter the settings for receiving your emails. Use the following values for IMAP:

• Server: mail.yourdomain.ch
• Port: 993
• Security type: SSL/TLS
• Username: Your full email address
• Password: Password of your email account

Make sure that no spaces are entered before or after the server name, username, or password. Even a single extra space can cause the login to fail.

Entering the Outgoing Mail Server

The outgoing mail server is responsible for sending emails. Login must be activated here as well, so that Android is allowed to send messages through your email account.

• SMTP Server: mail.yourdomain.ch
• Port: 465
• Security type: SSL/TLS
• Authentication required: Yes
• Username: Your full email address
• Password: Password of your email account

Setup in the Gmail App on Android

Many Android devices use the Gmail app not only for Gmail addresses but also for external email accounts. You can set up your CURIAWEB email address there too.

1. Open the Gmail app.
2. Tap your profile picture or the account icon in the top right corner.
3. Select Add another account.
4. Select Other.
5. Enter your email address.
6. Select Manual setup if automatic detection does not work.
7. Select IMAP and enter the server details.

If the Gmail app uses different terms, guide yourself by the server details in this manual. The crucial factors are IMAP, SMTP, server name, port, encryption, and the full email address as username.

Customizing the Signature on Android

Many Android mail apps automatically insert a mobile signature, for example "Sent from my smartphone". You can customize or remove this signature in the account settings.

To do this, open the Settings in your mail app, select your email account, and look for the Signature section. There you can add your own mobile signature, for example with your name, company, phone number, and website.

Deleting Emails and Correctly Mapping the Trash Folder

If deleted emails do not disappear correctly or keep reappearing on Android, it is often due to an incorrect folder mapping. With IMAP, folders like Inbox, Sent, Drafts, Spam, and Trash are synchronized with the server. The app therefore needs to know which server folder to use as the trash bin.

Check the Manage folders, IMAP folders, Special folders, or similar section in your mail app's settings. Assign the trash bin to the matching server-side folder, for example Trash, Deleted, or Bin.

The folder for sent messages should also be correctly mapped. This ensures that sent emails are later displayed in the correct folder in Webmail or on other devices as well.

Setting up Synchronization and Notifications

After setup, you can determine how often Android should retrieve new emails. Some apps support push notifications, while others check at fixed intervals, for example every 15, 30, or 60 minutes.

A short synchronization interval ensures that new messages appear faster, but it can consume more battery and mobile data. For many users, an interval of 15 to 30 minutes is a good compromise. For business-critical mailboxes, shorter intervals may be useful.

Common Problems During Setup

If the setup on Android does not work, the cause is usually a small discrepancy in the login details or server settings. Please check the following points in particular:

Forgot or Change Password

If you no longer know the password for your email account, you can reset it via cPanel. To do this, open the Email Accounts section in cPanel, select the relevant account, and set a new secure password.

After a password change, you must also update the new password on your Android device. Otherwise, the mail app will no longer be able to connect and will repeatedly display login errors.

Spam Protection on Mobile Devices

Spam emails are particularly annoying on smartphones because they trigger notifications, consume data volume, and clutter the inbox overview. Effective spam protection should therefore take effect on the server side if possible, before the messages are synchronized to the Android device.

Further information about the optional SpamExperts spam filter can be found here: SpamExperts SpamFilter at CURIAWEB.

Summary

Setting up a CURIAWEB email address on Android is quickly done with the right server data. Use IMAP if possible, so that your emails remain synchronized on your smartphone, tablet, Webmail, and computer. Always enter the full email address as the username and pay special attention to the correct settings for the incoming and outgoing mail servers.

If receiving works but sending does not, the cause is almost always with the SMTP settings. In this case, check the port, encryption, username, password, and that authentication is enabled for the outgoing mail server.

Tip: After setup, test both receiving and sending. To do this, send an email to your own account and additionally to an external address.