Network Diagnostics: Checking the Connection to the Server

If your website is loading slowly or is unreachable, a ping test can help determine if there is a connection problem between your computer and the CuriaWeb server.

How to perform a Ping on Windows:

  1. Press the Windows Key + R, type cmd, and press Enter.
  2. In the black window, type the command:
    ping yourdomain.ch
  3. The result shows you the "Round Trip Time" (ms) and whether any data packets were lost.

How to perform a Ping on macOS:

  1. Open the Terminal (via Spotlight search or Applications > Utilities).
  2. Type the command:
    ping -c 4 yourdomain.ch
  3. The values in ms indicate how fast the server responds.
What do the values mean? A value under 20ms within Switzerland is excellent. Values over 150ms or "Request timed out" indicate a problem that you should report to our support.
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