Bank payment by QR invoice: Why the status is not immediately marked as paid
If you pay a CURIAWEB invoice by QR invoice or bank transfer, the invoice status in the Client Area is not updated immediately. This is normal and is due to technical banking processes and the subsequent payment reconciliation.
While online payment methods such as PayPal are usually reported back to the system automatically and very quickly, bank payments follow a different process. The payment must first be processed by the bank, credited to the account and then correctly assigned to the open invoice.
Briefly explained: Why does a bank payment take longer?
A QR invoice payment is not reported to the Client Area in real time. It is first processed by the bank and then checked and posted in the system by CURIAWEB accounting on working days.
When is the invoice marked as paid?
A domestic bank transfer in Switzerland usually takes about one working day. After that, the payment must be correctly identified and assigned to the corresponding invoice as part of payment reconciliation. Only after this posting is the invoice shown as “Paid” in the Client Area.
Bank payments are checked regularly by CURIAWEB accounting on working days and manually posted in the system. The exact duration can depend on when you initiated the payment, when the bank processes it and whether all payment information can be clearly assigned.
Typical process for a QR invoice payment:
- You pay the invoice by QR invoice through your bank or e-banking.
- The bank processes the transfer.
- The amount is credited to the CURIAWEB bank account.
- Accounting checks bank payments regularly on working days.
- The payment is assigned to the correct invoice.
- The invoice is marked as “Paid” in the Client Area.
Weekends and public holidays
Bank payments are usually not posted on weekends and public holidays. If you pay an invoice shortly before the weekend or on a public holiday, it may take longer until the status in the Client Area is updated.
Even if your e-banking already shows the payment as executed, this does not automatically mean that the payment has already been posted in the CURIAWEB Client Area. What matters is when the payment has reached CURIAWEB and when reconciliation could be completed.
Important: If a service is close to expiry and you need an immediate renewal, we recommend payment by PayPal, as reconciliation is fully automatic in real time.
Why is the payment reference important?
To ensure that a bank payment can be assigned correctly, you should use the QR invoice unchanged and avoid entering different payment details manually. The payment information on the QR invoice helps assign the payment clearly to the correct invoice.
If payment details are missing, changed or several invoices are paid with one single transfer, assignment may take longer. For the fastest possible posting, it is therefore recommended to pay each invoice using the intended payment information.
What does “Open” mean if you have already paid?
If an invoice is still shown as “Open” in the Client Area even though you have already paid by bank transfer, this is not necessarily a problem. In many cases, the payment has already been initiated but has not yet been fully processed or posted in the Client Area.
First check when the payment was made. If the transfer was made on the same day, the evening before, at the weekend or on a public holiday, it may be normal that the status has not yet been updated.
When should you contact support?
If your bank payment is still not visible in the Client Area after several working days, you can contact CURIAWEB Support. Provide as much precise information as possible so the payment can be checked more quickly.
Helpful information includes invoice number, payment date, transferred amount and the sender bank or account information used. Do not send unnecessary sensitive bank details; only provide the information required to assign the payment.
Tip: Keep your bank payment confirmation until the invoice is shown as paid in the Client Area. This makes it easier to provide proof of payment if needed.
Which payment method is best for urgent renewals?
If your hosting, domain or another service is close to the expiry date, a bank transfer is not the fastest payment method. Bank processing time, weekends, public holidays and manual reconciliation may cause delays.
For urgent renewals, payment by PayPal is therefore recommended. Payment reconciliation is fully automatic in real time, so the invoice can be recognised as paid more quickly. This is especially important when a service must be renewed at short notice.
Early payment avoids interruptions
It is best not to pay invoices only on the last day before expiry. CURIAWEB sends invoices and notifications in good time so there is enough time for payment. If you want to pay by QR invoice, plan for bank processing time and manual reconciliation.
For companies and accounting departments, it is useful to check open invoices regularly in the Client Area and approve payments early. This helps avoid unnecessary delays and ensures that important services are renewed on time.
Summary
Payments by QR invoice or bank transfer are not immediately shown as paid in the CURIAWEB Client Area. A Swiss domestic bank transfer usually takes about one working day and is then checked and posted by accounting on working days. No posting takes place on weekends or public holidays. If a service is close to expiry and you need an immediate renewal, we recommend payment by PayPal, as reconciliation is fully automatic in real time.
