Update account details: Keep company data, address and billing information current
In the CURIAWEB Client Area, you can manage important master data for your customer account. Depending on the account type, this may include company name, contact person, address, phone number and other contact details. These details are important so that invoices, support communication and contract information can be assigned correctly.
If your company moves, changes its legal form or updates contact details, you should update the master data promptly. This ensures that future invoices are issued correctly and that CURIAWEB can reliably reach you for important matters.
Briefly explained: What are account details?
Account details are the basic information of your customer account. They include name, company name, address and contact details. These details are used for account management and future invoices.
Why current account details are important
Current account details ensure that your invoices are addressed correctly and that business documents can be assigned properly. For companies in particular, correct information about company name, legal form and address is important so that accounting can process invoices correctly.
Correct customer data is also helpful for support. When you open a ticket or ask about a product, current details make it easier to assign the request to your customer account. Outdated addresses or incorrect company data may lead to follow-up questions or delays.
Important: Updating general account details does not automatically change the email address used for your Client Area login. For security reasons, the Client Area email address can only be changed by CURIAWEB Support and must then be confirmed or verified.
How to update your account details in the Client Area
Your account details can be edited in the “Account Details” section of the CURIAWEB Client Area. Check all information carefully before saving changes.
Overview of the steps:
- Log in to the CURIAWEB Client Area.
- Click “Hello, [Your Name]!” or your name in the top right corner.
- Select “Account Details”.
- Review and update the desired information, such as company name, address or phone number.
- Check the entries carefully for typing errors and completeness.
- Click “Save Changes”.
After saving, the updated account details are applied to your customer account. The changes generally apply to future processes and future invoices.
Which details should you check carefully?
Check in particular the name or company name, full address, postal code, city and country. For companies, the legal form and contact person should also be correct where these details are maintained in your customer account.
Make sure the data is entered exactly as it should appear on invoices. This is especially important if your accounting department has specific requirements for billing addresses or if invoices need to be assigned internally to a company, department or project.
Effect on future invoices
Changes to your account details apply to future invoices. If you update your address, company data or other relevant information, the new details will be used for invoices issued later.
To ensure that future invoices are created correctly, you should update account details before the next invoice is generated. If an invoice has already been created, it is not automatically changed by a later update to your account details.
Tip for companies: Update address and company data immediately after a move, company name change or change of legal form. This helps avoid incorrect billing addresses on future invoices.
Can already issued invoices be changed?
Finalised and completed invoices cannot be changed automatically afterwards for accounting reasons. Updating account details in the Client Area therefore does not replace an already issued invoice and does not change it retroactively.
If you need a correction for an already issued invoice, please open a support ticket. Describe exactly which invoice is affected and which details should be checked or corrected. CURIAWEB can then review the specific case and inform you what is possible from an accounting perspective.
Handle the email address separately
The email address stored in the Client Area is particularly security-relevant because it is used for login, password recovery, invoice notifications and support communication. For this reason, it cannot be changed directly like other contact details.
If your Client Area email address should be changed, open a support ticket and provide the new address you would like to use. After the change, the new email address must be confirmed or verified. This additional step protects your customer account from unauthorised changes.
Check data after changes
After saving your changes, review your account details again. Pay particular attention to spelling errors in the company name, incorrect house numbers, outdated phone numbers or incomplete addresses. Small mistakes like these can later cause unnecessary effort with invoices or support requests.
If several people in your company have access to the Client Area, it is advisable to define internal responsibilities clearly. This ensures that everyone knows who may update account details and who is responsible for the correctness of billing information.
When should you contact support?
Contact CURIAWEB Support if you need an already issued invoice reviewed, if certain details cannot be changed or if the request concerns a security-relevant change such as the Client Area email address.
For support requests, provide precise information where possible, such as customer number, affected invoice, desired new details or the reason for the change. This helps process your request faster and more clearly.
Summary
Your CURIAWEB Client Area account details should always be up to date so that future invoices and support requests can be processed correctly. You can update account details via “Hello, [Your Name]!” or your name in the top right corner and then “Account Details”. Changes apply to future invoices. Finalised invoices cannot be adjusted automatically retroactively; open a support ticket for this. For security reasons, the Client Area email address can only be changed by CURIAWEB Support and must then be confirmed or verified.
