Spam Quarantine in SpamExperts: Finding and Releasing Held Emails

Spam Quarantine in SpamExperts: Finding and Releasing Held Emails

The Spam Quarantine in SpamExperts contains emails that have been classified as suspicious by the spam filter and therefore were not delivered directly to your mailbox. This helps protect your mailbox from unwanted or potentially dangerous messages.

If you are expecting an important email and it does not arrive in your inbox, you should first check the spam quarantine. If you cannot find the message there, the log search in the SpamExperts Dashboard can help you investigate further.

What is the Spam Quarantine?

The spam quarantine is a safe holding area for suspicious emails. Messages in quarantine are not delivered directly, but they can be reviewed, released or trained by you if required.

This gives you control: unwanted messages stay out of your mailbox, while legitimate emails that were held back by mistake can be released manually.

What is the difference between “Release” and “Release and Train”?

• Release: The message is delivered once to your mailbox. The filter does not receive any additional feedback for future assessments.
• Release and Train: The message is delivered and at the same time trained as a legitimate email. This helps SpamExperts classify similar messages more accurately in the future.

For legitimate emails that were held back by mistake, Release and Train is usually the better choice. If you permanently trust the sender, adding the sender to the whitelist may also be useful.

When should you release an email?

• If you know the sender and were expecting the message.
• If the subject, content and attachments appear plausible.
• If the message is relevant for business or technical reasons.
• If you are sure that it is not phishing, malware or spam.

When should you not release an email?

• If you do not know the sender.
• If the message contains suspicious links or attachments.
• If the email creates pressure, for example through alleged account locks, invoices or security warnings.
• If the sender address, content or language seems unusual.

What if the email is not in quarantine?

If you cannot find an expected message in the spam quarantine, check the log search in the SpamExperts Dashboard next. There you can see whether the email was delivered, held back, rejected or not accepted for another reason.