Changing the Client Area email address: Why this is handled by support
The email address in your CURIAWEB Client Area is one of the most important parts of your customer account. It is not only the central communication channel for invoices, support replies and technical notifications, but is usually also used as the login username for the Client Area.
For security reasons, this email address cannot be changed directly by the customer inside the Client Area. If you would like to update the stored address, please open a support ticket and tell us the new email address you would like to use. After the change, the new address must also be confirmed or verified.
Briefly explained: Why can’t I change the email address myself?
The email address is security-relevant because it is used for login, password recovery, invoices and support communication. To prevent unauthorised access to your customer account, the change is reviewed and performed by CURIAWEB Support.
Why is the stored email address so important?
The email address stored in the Client Area is used to send important information about your customer account. This includes invoices, payment information, support replies, system messages and notifications about products or domains. If this address is no longer up to date, important messages may be missed.
The email address is also essential for restoring access to the Client Area. If you forget your password, the confirmation link for the password reset is sent to the stored address. For this reason, the address must be reachable and under your control.
Important: The email address in the Client Area is not the same as an email mailbox hosted with CURIAWEB. For example, a mailbox such as info@your-domain.ch continues to be managed separately in cPanel.
How to request a change of your Client Area email address
If your current email address should no longer be used or if you want to use a different address for your customer account in future, please open a support ticket. In the ticket, tell us which new email address should be stored for your CURIAWEB Client Area.
Overview of the steps:
- Log in to the CURIAWEB Client Area, if possible.
- Open a new support ticket.
- Tell us that the email address of your Client Area account should be changed.
- Provide the new email address you would like to use.
- Wait for the reply from CURIAWEB Support.
- Confirm or verify the new email address when requested.
If you no longer have access to the Client Area, you can contact CURIAWEB Support through the available contact options. In such cases, an additional check may be required to ensure that the request really comes from the authorised account holder.
The new address must be confirmed
After the Client Area email address has been changed, the new address must be confirmed or verified. This step is important to make sure that the new address is spelled correctly, can receive messages and is actually controlled by you.
Until the new address has been confirmed, there may be limitations or follow-up questions depending on the situation. After the change, check your new mailbox and follow the instructions for confirmation. Also check the spam or junk folder if the confirmation message is not immediately visible.
Note: Use an email address for your customer account that you can access permanently. This address should be reliable and protected with a strong password.
Effect on login
Because the stored email address is usually also used as the login username, your login may change after the update. Once the new address is active, you will use this new email address to log in to the CURIAWEB Client Area.
Your password is not automatically reset when the email address is changed. If you also want to change your password, or if you no longer know it, use the “Forgot Password?” function on the Client Area login page.
No effect on hosted email mailboxes
Changing the Client Area email address affects your customer account and communication with CURIAWEB. It does not automatically change email accounts used in your hosting. A mailbox such as info@your-domain.ch, contact@your-domain.ch or another domain mailbox remains separate.
Hosted email mailboxes, email passwords, forwarding and similar settings continue to be managed directly in cPanel. If you want to rename, delete or change the password of an email mailbox, this is not done by changing the Client Area email address.
Why support review is useful
The email address is closely linked to security-relevant functions. Anyone with access to the Client Area address may be able to receive password reset messages, view invoice information or follow support communication. An uncontrolled change could therefore create a serious security risk.
Handling the change through support helps protect your customer account from unauthorised changes. The subsequent verification of the new address also ensures that future notifications are delivered correctly.
What if you no longer have access to the old address?
If you no longer have access to the currently stored email address, state this clearly in the support ticket or when contacting us. In this case, an additional identity or authorisation check may be required.
This step protects your account. CURIAWEB must ensure that sensitive customer data and administrative rights are not transferred to unauthorised persons. If you request a change without access to the previous address, please keep relevant information about your customer account ready.
Summary
The email address in the CURIAWEB Client Area is security-relevant and therefore cannot be changed directly by the customer in the account. Open a support ticket and provide the new address you would like to use. After the change, the new email address must be confirmed or verified. The change affects your Client Area account and possibly your login username, but not hosted email mailboxes managed in cPanel.
