For open invoices, you have two main payment methods available in CURIAWEB: the Swiss QR bill and PayPal.
Which option makes sense depends primarily on whether you want to pay the traditional way by bank transfer or if the payment needs to be booked in the system as quickly as possible.
Briefly explained: The QR-bill is suitable for traditional bank payments. PayPal makes sense if the payment needs to be recognized automatically as quickly as possible.
Pay with the Swiss QR bill #
For bank transfers, CURIAWEB provides a standardized Swiss QR-bill. This contains the relevant payment information and can be paid conveniently via e-banking or mobile banking.
The QR code automatically adopts important data, for example:
- Recipient details
- IBAN or QR-IBAN
- Amount
- Reference number
This means you don't have to type in your payment details manually and reduce the risk of transcription errors.
How to pay with a QR-bill:
- Open the corresponding invoice in the CURIAWEB customer center.
- Download the invoice as a PDF.
- Open your e-banking or mobile banking app.
- Scan the QR code on the invoice or enter the payment details according to your bank.
- Check the amount and recipient details.
- Confirm the payment.
We explain how to find invoices in the customer center and download them as a PDF at Find invoices in the CURIAWEB customer center and download them as a PDF.
Why is the reference important for QR-bills? #
The reference included on the QR-bill helps to match your payment to the correct invoice. Therefore, please use the payment information from the original invoice whenever possible and do not change the reference manually.
If several invoices are outstanding, you should pay each invoice with the payment information provided for that purpose.
Important: A custom or modified reference can make automatic matching more difficult and delay processing.
When is a QR payment shown as paid? #
A QR-bill is processed as a bank payment. Therefore, the payment does not necessarily appear as paid in the customer portal immediately after submission.
Depending on the bank, the time of payment, and processing, it may take some time for the amount to be received and matched to the corresponding invoice.
On weekends or holidays, processing may be further delayed.
Note: If you just paid via QR-bill and the invoice is still shown as open, it doesn't automatically mean something went wrong. First, consider the normal processing time of the bank payment.
Pay with PayPal #
PayPal is particularly suitable when a payment needs to be processed as quickly as possible. Once a PayPal payment has been successfully completed, the invoice can usually be recognized as paid automatically and significantly faster than with a traditional bank transfer.
This can be helpful, for example, with:
- new orders
- Hosting Upgrades
- time-critical extensions
- Services where fast activation is important
Recommendation: If a service is due soon and the payment needs to be recognized as quickly as possible, PayPal is usually the more suitable option.
Which payment method should you choose? #
| Payment method | Suitable for |
|---|---|
| QR bill | Traditional bank payments, bookkeeping, and payments with sufficient lead time |
| PayPal | Situations in which the payment should be recognized automatically as quickly as possible |
For standard invoices with plenty of time until the due date, the QR-bill is a simple and established solution. However, if quick activation or extension is important, PayPal is usually more practical.
Select payment method for an open invoice #
You can select the available payment method directly for the respective invoice in the CURIAWEB customer center.
Procedure:
- Log in to CURIAWEB Customer Center a.
- Open „Billing“.
- Choose „My Invoices“.
- Open the desired open invoice.
- Select the available payment method.
- Follow the displayed steps for payment.
What to do if a payment has not yet been booked? #
If a payment still does not appear on the invoice after a reasonable amount of time, you should first check which payment method was used.
For a QR payment, the following information is helpful:
- Invoice number
- Payment date
- Amount
- used reference
If you have already made the payment and it still hasn't been allocated, you can Create a support ticket in the CURIAWEB customer center.
Safety: Do not send complete credit card information, passwords, or other unnecessarily sensitive payment data in a support ticket.
Keep track of deadlines on time #
If you pay by bank transfer, you should not settle invoices just before the due date. Allow enough time for bank processing and bookkeeping.
We explain how to check the upcoming due dates of your hosting packages, domains, and services at When are hosting, domains, and services renewed?.
Credit as an additional option #
If you don't want to pay recurring invoices individually every time, you can also add credit to your CURIAWEB customer account.
We explain how this works at Add credit in the customer center and use it for invoices.
